FAQs

We have managing blocks of flats since 2008.

We offer a zero-notice contract, although most of our clients set a notice period according to their needs.

We use independent third-party suppliers covering the whole range of services potentially required to maintain buildings across our entire portfolio. We have at least three providers in each category that we call our ‘Preferred Suppliers’: these are contractors with whom we have built up a [...]

We produce monthly progress reports and quarterly financial reports for all our clients. We then arrange a meeting with the Directors to go through the contents of the reports and answer any questions they might have. Please get in touch if you would like us [...]

If a lessee is in breach of their lease, we will write outlining the breach and provide a reasonable timeframe in which it should be remedied. If the breach is not remedied within a reasonable timeframe and it does not seem possible to secure a [...]

If someone is unhappy, we want to know. Most problems stem from either a communication breakdown, misunderstanding or occasional human error. In the first instance, we will discuss the problem with the block manager and their line manager. In most cases, we are able to [...]

This is taken up by senior management. In the first instance we will contact you or set up a group video-call with Client Directors and the relevant members of our senior team. We then request up to 10 days to make any internal changes or [...]

Unlike our competitors, we do not overload our Property Managers with too many blocks to manage. Each has their own assistant. We remunerate well and provide a good level of support. As a result, we have almost zero turnover of staff. We honestly believe that [...]