If you’re happy, we’re happy

Our property managers look after portfolios which are around half the size of most of our competitors. This level of resource means we can deliver a highly responsive service.

At HAUS your opinion matters to us. We continually refine our offer based on client surveys. As part of a unique engagement strategy our senior managers take the time to call our clients three times a year personally.

In a sector where one of the main complaints is “I never hear from my property manager”, we have a robust system to ensure our property management team meet with you, our client, regularly. This takes the form of brief monthly property meetings and accompanying reports, and longer sessions four times a year to run through your quarterly financial statements.

As a HAUS client, you will have two main points of contact. A property manager and their dedicated assistant. This means our clients are always able to speak to a team member when they need something, and usual-service is uninterrupted by holidays and sickness.

We dont lock our accounts team away, and all of our clients are free to engage directly with their service charge account when they need information or have questions. As a client, your service charge accountant will also attend your properties quarterly financial meetings as a matter of course.