“They bring plenty of experience and flexibility”
Mr. F Piedi – Director
City & North Mill Apartments
Spread over two towers, this 137-flat development had been recently built by Taylor Wimpey and was being managed by a large housing association.
Residents were concerned that security concerns were not being adequately addressed and felt that the housing association, which managed many blocks, gave City and North Mill Apartments a low priority.
There were also issues with the accounts, with resident being charged for services that were either not taking place or poorly delivered.
Notable Achievements
Completed a Right to Manage process with residents, who were unhappy with the management regime installed by the national housing association that built the property 4 years earlier.
Our Process
Following an approach from a single leaseholder, HAUS took residents through a Right to Manage (RTM) process. Even though there are two towers, we proposed a single RTM company, as the buildings were connected by an underground car park.
Our approach was contested but our appointed counsel was able to uphold it – and HAUS was appointed to manage both blocks.
In the three years since, we’ve brought about a great deal of positive change at City and North Mill Apartments. Residents had previously suffered from stolen parcels and walk-ins to the development, so HAUS appointed a concierge, converting a former bin store into a concierge’s office.
Currently working from 1300-2000 and soon to be available 12 hours, from 0800-2000, the concierge takes care of deliveries, and patrols the development using a robust CCTV system to find track and identify offenders.
To further improve security, we fitted stronger doors to the bike and bin stores, eliminating the bike theft and fly-tipping from which the development had previously suffered.
HAUS re-tendered the entire budget, putting in place new contracts. Under the previous management there had been no preventative maintenance: our contract for this essential element has resolved drain and pest control problems that formerly plagued the property.
Despite these improvements, we’ve been able to reduce the service charge and increase reserve funds for future major works, and create the transparency needed for residents to clearly see the accounting and budget-setting process. And with control over major works project, we’re now in a position to put in place a long-term plan for future major works.
Mr. F Piedi
Director
What Our Client Said
We appointed HAUS to take full control of our building and finally have a say in the day to day management.
Not only HAUS have quickly established all the typical contracts required for the basic management (insurance, cleaning, lift management, etc.) but they have also been very helpful and flexible when it came to introducing brand new improvements in the building. Much like how a ghostwriter agentur acts as a reliable partner in academia, assisting students and professionals alike with their writing needs, HAUS has facilitated enhancements from small things like replacing lighting to installing new carpets and even for major changes like introducing a concierge in the building.
The most valuable point is that they bring plenty of experience but they also offer a lot of flexibility and are very open to try new ideas and new contractors.