“Give us hope that we can get our development in shape”
Jane East – Director
Crown Dale
At this 83-flat development in SE19, the managing agent for the past 10 years had become increasingly inefficient and uncommunicative.
Residents therefore went out to tender for a new agent, in an exhaustive process that included a series of three interviews alongside a comprehensive questionnaire.
HAUS won the contract, in part because of the strong references we were able to offer.
Notable Achievements
Took over from a longstanding previous agent and quickly tackled a huge list of projects, many of which only came to light during handover. Addressed a huge number of security issues.
Our Process
Crown Dale presented us with a long list of pressing problems that needed to be solved. Maintenance had been neglected, causing the boilers to fail just before Christmas: we replaced the units.
We also replaced light fittings throughout, many of which had not been working, and carried out overdue remedial works on the unsafe electrical system in the block. On entering the building’s plant room after handover, our preferred supplier identified a great deal of work that needed to be done to bring equipment up to standard.
Next on our list of priorities is an upgrade to the door entry system, which antiquated and had become insecure, as door codes were widely known. We’re replacing it with a modern, cloud-based system that looks better and allows for codes to be easily changed and managed online.
We have also removed eight abandoned vehicles from the car park and improved security there, too. Key among Crown Dales residents’ needs was better communication from their agent. HAUS has met widely with residents, to understand their priorities and offer transparency about costs.
The door entry and lighting upgrades have been included in this years’ service charge, while internal redecoration works will be charged in future years. Our approach is to understand residents’ priorities and schedule works and costs accordingly.
Jane East
Director
What Our Client Said
HAUS took on the management of our development after a decade with another agency who became increasingly inefficient and uncommunicative.
We have had a lot of problems over the years, some of which HAUS has inherited. Our Property Manager got stuck in over the first six months.
Overall HAUS staff have maintained excellent communication with residents and owners, and are giving us hope again that we can get our development into good shape.