We use independent third-party suppliers covering the whole range of services potentially required to maintain buildings across our entire portfolio. We have at least three providers in each category that we call our ‘Preferred Suppliers’: these are contractors with whom we have built up a good working relationship. We trust them and can rely on them to provide value for money, a high level of professionalism and excellent customer service. You are under no obligation to use any of our Preferred Suppliers (we will establish which contractors you wish to retain during the on-boarding process). The only service we have decided to bring in-house is cleaning services (which you are under no obligation to use) as this gives us complete quality control, which can be an issue when using third-party cleaning contractors.
