Client Engagement Strategy
Our directors remain personally engaged with our clients,
a policy that sets us apart in the market.
On the ground, this means our directors proactively call each client three or four times a year to hear for themselves how things are going. The fact that our leadership team maintain this level of personal dialogue means that we’re able to keep improving the service, and gives our clients the opportunity to pass on feedback in person.
At any given time, our senior managers are also engaged in a number of projects where specialist or senior experience is required. In some instances this may mean that a senior team member will run an entire project however more regularly short term engagement is required or requested to move past a particular problem.
