“Responded promptly and dealt well with difficult situations”
RMC Director
Bollo Lane
A 114 unit development in Chiswick is by developer Pocket Living, who create new developments for “city makers”, Pocket’s term for middle earning Londoners.
HAUS is Pocket Living’s preferred managing agent and our client is the residents’ management company at the development. Bollo Lane has an onsite building manager and benefits from a district heating system.
Notable Achievements
Mobilised a huge site from initial build and helped residents settle in through the completion and snagging process. Created a cost-effective budget for the first service charge.
Our Process
HAUS were involved from the design stages and had to provide a number of different service charge scenarios that were used in the marketing of the commercial units. The development was completed in phases which meant overseeing a complex service charge collection procedure over a ten month period.
With occupants moving in at different times we had to make sure void periods were agreed and collected the developer whilst ensuring that every aspect of the building’s management was contractually covered and phased in where possible.
As all residents are first-time buyers and not investors (a prerequisite at Pocket developments) we go to great lengths to educate them in how the service charges are worked out and provide as much visibility as they wish on every aspect of the maintenance and functioning of the building.
We respond to queries on the same day and have a regular timetable of monthly directors’ meetings, quarterly financial meetings, plus ad-hoc meetings with residents.
Currently, we’re looking to reduce the cost of servicing the district heating unit and we’ve also implemented a parking control scheme that gives residents more control over this important aspect of the building.
RMC Director
What Our Client Said
HAUS have been our property management company for a full year now. Our Property Manager has responded to emails promptly and dealt well with difficult situations.
They share reports regularly and schedule monthly meeting reviews with the building directors to monitor progress.
HAUS have recently developed a new system/portal where residents can log/ view open issues and pay their service charge online enhancing communication and visibility across the block.