“They take care of the legal and financial requirements”

RMC Director

Heath Lodge

Outstanding maintenance issues and poor communications from their managing agent led residents at this 9-flat development in Hampstead Heath to approach HAUS.

Following interviews with directors and after being asked to provide a budget proposal and local references, we were appointed to manage the property.

Notable Achievements

Added significant value through a project to design and overhaul the beautiful but neglected feature garden and created cohesion at board level, which had previously been lacking as many directors are based overseas.

Heath-Lodge

Our Process

There were many outstanding issues to deal with at Heath Lodge. In the five years that HAUS has been managing the block, we have brought about a great deal of positive change which has generated a plethora of positive feedback.

Most notably we’ve replaced contractors and developed a very good working relationship with the Directors of the Residents Management Company and occupants.

Heath Lodge has extensive gardens and our chosen gardening company have not only made huge improvements in the gardens but they are well liked and appreciated by the residents.

Residents now have a well-balanced service charge and a sense of being well looked after. The sense of mutual trust between residents and HAUS means that communications are excellent and repairs and maintenance happen quickly.

Heath-Lodge

RMC Director

What Our Client Said

HAUS have managed Heath Lodge for a number of years and we have developed a good working partnership between our Directors and our Project Manager.

They take care of the legal (lease issues etc.) and financial (insurance/accounts/services charge etc.) requirements, which provides peace of mind and they can handle any difficult internal conversations.

Drawing on their experience and expertise we are also working together to set up the processes and systems needed to run a block of this age and type, including cleaning, maintenance and CAPEX planning.

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