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Paying too much in Service Charges? Take Control with Right To Manage
We Make the Right To Manage Process Easy. Get Started Today & Take Control of Your Property.
- 100% Success Rate
- Hands On Assistance
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87
RTM Processes
6000
Individual RTM Properties
100%
Success Rate
4.5
Star Rating on Trustpilot
Award winning RTM service
We were recently recognised at the prestigious ERMA’s as Right To Manage Project Manager of the Year. This was judged by a panel of industry experts and legal practitioners who felt that “HAUS’s ability to negotiate legal challenges is particularly impressive, assisting leaseholders to understand the cash-flow and budgeting process.
Why Choose Right To Manage?
Take Control & Improve Your Property
Take Charge & Improve Your Property
Become the decision-makers, dictating how your building is managed and maintained.
Unlock Cost Savings
Gain control of service charges, potentially leading to significant reductions.
Experience Better Service
Hold your managing agent accountable and ensure a higher standard of service.
Boost Property Value
Potential buyers often see RTM-managed buildings as more desirable due to increased resident control and lower fees.
Hear from our RTM clients
What our clients are saying
Excellent
Based on 2,259 reviews
7 Jun 2024
Notice of Transfer
Davida Fouche dealt with the Notice of Transfer in respect of a purchase for one of our clients in record time. Very fast and efficient.
Stephanie
7 Jun 2024
Notice of Transfer
Davida Fouche dealt with the Notice of Transfer in respect of a purchase for one of our clients in record time. Very fast and efficient.
Stephanie
7 Jun 2024
Notice of Transfer
Davida Fouche dealt with the Notice of Transfer in respect of a purchase for one of our clients in record time. Very fast and efficient.
Stephanie
Why Choose HAUS for Your RTM Journey?
We’re there from the beginning, even if the idea of RTM is just a concept. We offer practical advice and resources to help you get started.
Focus on building resident support, not upfront costs. HAUS helps you explore the RTM option without financial burden.
As well as excellent initial advice, we offer practical assistance. We handle all of the RTM administration and project the campaign to collect the necessary support in your building.
With over 2,000 successful RTM applications, including complex cases, our knowledge is unmatched. We’ve tackled contested applications and landmark tribunal hearings, ensuring a strong foundation for your success.
Benefit from our established network of expert surveyors and legal counsel. They specialize in RTM and can provide invaluable support throughout the process, especially in contested situations.
Our 100% success rate speaks volumes. We have a proven history of securing RTM for residents, even in challenging circumstances.
Your Step-by-Step Guide To RTM
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1. Get Started
Provide us with the details of your chosen RTM directors.
Get Started
Provide us with the details of your chosen RTM directors.
Information Gathering
We’ll collect resident data from title registers to build a comprehensive database.
Build Your Hub
We’ll create a dedicated website for your building with campaign info, FAQs, and easy-to-use digital RTM forms accessible for each flat.
Gather Support
We’ll help you craft compelling campaign materials and conduct outreach efforts to secure 50% membership.
Formalize the Claim
Once you have the numbers, we’ll prepare and distribute all the necessary RTM claim documents.
Freeholder Response
The Freeholder will have a chance to accept or dispute the claim.
Objection Resolution (if needed)
Our network of legal experts can address any objections the Freeholder raises.
Tribunal (rare)
In rare cases requiring a formal hearing, we’ll guide you through the First-tier Tribunal process.
See Our Case Studies
City and North Mill Apartments. 138 Flats
E8
1. Poor Service Delivery and Rising Costs: This new-build development by Taylor Wimpey faced issues with poor service delivery, including delays and inadequacies in routine maintenance and services. Additionally, there was a lack of transparency concerning the rising costs of the annual service charge, leaving residents frustrated and financially burdened.
2. Building Defects and Maintenance Issues: Several unresolved building defects and maintenance issues were persistent. These included structural problems, plumbing issues, and other defects that impacted the living conditions and overall quality of the development.
3. Security Concerns: Residents experienced frequent theft of parcels and bikes, as well as damage to cars, highlighting a significant gap in on-site security measures. This created an unsafe living environment and increased concerns about personal property safety.
Reduced Service Charges
1. Initiation of RTM Campaign: In response to these challenges, a small group of owner-occupiers sought assistance to initiate a Right to Manage (RTM) campaign. This campaign aimed to transfer the management responsibilities from the developer to the residents, thereby giving them more control over the management and maintenance of the development.
2. Engagement and Information Dissemination: To garner support and ensure residents were well-informed, we organised several Q&A sessions on-site. These sessions provided a platform for residents to express their concerns, ask questions, and learn about the benefits of the RTM process. Additionally, a door-to-door campaign was conducted to personally engage with occupants and address any specific queries or doubts they had.
3. Legal and Surveyor Support: The Freeholder contested the RTM claim, arguing that two RTM Companies were required instead of one. Our legal team and surveyor gathered and presented evidence that the underground car park connected both buildings, thereby justifying the need for only one RTM Company. This legal and technical support was crucial in making a strong case for the residents.
1. Successful RTM Campaign: The RTM campaign successfully empowered the residents to take control of the management of their development. The engagement efforts ensured widespread support and understanding of the process.
2. Tribunal Victory: The First Tier Tribunal ruled in favour of the residents, allowing a single RTM Company to manage the entire development. This decision was based on the compelling evidence provided by the legal team and surveyor regarding the interconnected nature of the buildings through the underground car park.
3. Improved Management and Security: With the RTM Company in place, the owners were able to implement more effective management practices, address the unresolved building defects, and enhance the security measures on-site. This resulted in a safer, better-managed community, with transparent service charges and improved living conditions for all residents.
Filippo Piedi
Director
What Our Client Said
HAUS is great at managing properties. They are big enough to have plenty of reusable expertise from similar properties, but they are also small enough that to make it easy to
navigate the organisation and always speak to the same few individuals who know your property.
HAUS offers a very reliable day-to-day operations management (which does not require any input from RTM directors), but it also offers project management for tailor initiatives, like the replacement of a lift, or the launch of a new concierge service, or replacing the lighting in the building, collaborating very closely with the RTM directors.
HAUS has managed to lower our service charge significantly, and increase the quality of services like the cleaning of communal areas, the maintenance of gates, etc.
HAUS accepts challenges and are happy to constantly look at alternative options, when directors require, and are a pleasure to do business with.
Essex Wharf
E5
1. Poor Contractors and Inadequate Service: Owners faced significant issues with poor contractors and inadequate service delivery from the large Housing Association managing the development.
2. Lack of Transparency: There was a lack of credible answers regarding questions about the annual service charge budget and substantial expenditure items, causing frustration and distrust among the owners.
3. Historical Building Issues: Several historical issues within the building required attention, further complicating the situation for the owners.
1. Alternative Budget and Better Engagement: To address these issues, the owners’ group needed to demonstrate that significant savings could be achieved by taking control of the block and changing contractors. We prepared an alternative budget for the owners, showing potential cost savings, and conducted a series of online Q&A sessions to engage and inform the owners about the RTM process.
2. Vote for RTM Campaign: Following the information sessions, a vote was held, and the owners voted in favour of proceeding with an RTM campaign, showing their collective desire to take control of the management.
3. Tribunal Application and Structural Engineer’s Report: The freeholder appealed the RTM claim, arguing that the four buildings were separate entities and required four RTM Companies. In response, we applied to the First Tier Tribunal and included a structural engineer’s report in our legal bundle to demonstrate the interconnectedness of the buildings.
1. RTM Granted: The First Tier Tribunal ruled in favour of the owners, granting them the Right to Manage. This decision was based on the evidence provided, including the structural engineer’s report demonstrating the interconnectedness of the buildings.
2. Cost Savings and Improved Management: With the RTM in place, the owners were able to implement the alternative budget, achieve cost savings, and change contractors to improve service delivery and address the historical issues within the building.
3. Increased Transparency and Owner Control: The RTM campaign resulted in increased transparency regarding the annual service charge budget and expenditure items. Owners now had greater control over the management of their block, leading to a better-managed and more satisfactory living environment.
Ernesto Broersma
Essex Wharf RTM Co Director
What Our Client Said
Our RTM process can only be described as what feels like the longest RTM from conception to execution. We were delayed by lockdown, the cladding scandal and eventually the incumbent management agent/freeholder putting up a legal battle against the RTM.
Throughout the years, HAUS supported us patiently. They guided us through the challenges with expert advice and endless calls, despite not yet managing us.
It allowed us to stand up for our rights with the incumbent and build trust and support with the other residents. Support was crucial as almost 25% of the flats were owned by the management agent, so to get to 50% membership we had to get a much higher percentage of the remaining flats.
Don’t get me wrong, an RTM for a block with over 100 flats is a lot of work, before and after the handover. HAUS however make it possible to confidently take on this challenge. They explain every step which helps making decisions as directors.
Sometimes you just come across a business with people who actually care. HAUS care about doing the right thing.
Southgate Road. 143 flats and 5 commercial units.
N1
1. Poor Service and High Charges: The owners of Southgate Road, a mixed-use scheme with residential flats, live-work units, offices, and commercial spaces, faced issues with poor service from the current managing agent. They also experienced a lack of transparency and comparatively high service charges.
2. Fire Remediation Costs: The owners were confronted with a substantial bill for fire remediation work. The managing agent ignored their valid questions regarding this bill, exacerbating their frustration and concerns.
3. Cladding Remediation and Property Sales: The building had cladding that required remediation through the government Building Safety Fund. Due to this issue, many owners were unable to sell or remortgage their properties, leaving them feeling trapped and financially constrained.
1. Due Diligence and RTM Feasibility: After conducting thorough due diligence, it was confirmed that the building’s commercial space was just under the 25% threshold, making the Right to Manage (RTM) campaign feasible.
2. Owner Engagement and Resilience: Despite the managing agent’s attempts to undermine the RTM efforts through a campaign of scaremongering, the owners remained undeterred. They continued to push forward with their RTM claim.
3. Legal Process and Tribunal Application: The RTM claim was submitted, and in response, the managing agent issued a counter-notice citing seven reasons for its invalidity. An application was made to the First Tier Tribunal, and after a site visit from the judge, the RTM was awarded to the owners.
1. RTM Awarded: The First Tier Tribunal ruled in favour of the owners, awarding them the Right to Manage their building. This decision was a significant victory, allowing them to take control of the management and address the issues with the current agent.
2. Appeals Denied: The managing agent appealed the Tribunal’s decision. The First Tier Tribunal did not allow their appeal, and subsequently, the Court of Appeal also denied their application to appeal. This reaffirmed the owners’ right to manage and ensured that the decision stood firm.
3. Improved Management and Security: With the RTM in place, the owners were able to implement better management practices, address the fire remediation and cladding issues through the Building Safety Fund, and enhance the overall living conditions and transparency for all occupants. This also facilitated the ability for owners to sell or remortgage their properties, providing financial relief and stability.
N1 RTM Co Director
What Our Client Said
Haus Block Management (and specifically Richard Delaney) has been exceptionally helpful throughout our Right to Manage (RTM) journey. He explained to us from the start what we needed to do to get the RTM set up and has held our hands throughout the long process. They stood out from the very beginning in commitment to transparency and leaseholder interests. Our previous managing agent elected to fight the process, so it was a prolonged one. Haus’s experience and legal support has been essential to ensuring we understood the legal issues and successfully navigated the process including a first-tier tribunal hearing and an appeal to the upper tribunal. Haus’s faith in the process and our ultimate success in securing RTM has been constantly reassuring. Haus has also been with us every step of the way during the handover process. We now look forward to a long and successful relationship with the HAUS team as we embark on this new phase.
Innovative use of technology
We create a bespoke website for each Right to Manage Project. These form the backbone of our campaign process and create a centralised hub for all information relevant to the campaign. Each website features:
All of the forms necessary for individuals to participate
Narrative describing the reasons behind the RTM application
Detailed FAQ’s
Biographies on RT M Directors
Contact forms to ask questions
How We Compare
Early Support
No upfront fees
Personalized timelines, costs & insights
87 Successful Projects
Expert surveyors & legal counsel
100% success rate
Practical Campaign Assistance
HAUS
Other Providers
Your Partner in Stress-Free Property Management
Established in 2008, HAUS has focussed on managing property on behalf of resident owners
Our team of passionate professionals offer a unique blend of expertise and personalized service. We manage a diverse portfolio, catering to Residents Management Companies (RMCs), Right To Manage (RTM) companies, and even smaller developments with our HAUS Lite service.
Ready to experience the HAUS difference? Contact us today for a no-obligation consultation and discover how we can transform your property management experience.
Here’s what sets HAUS apart:
Your needs are our priority. We believe in clear communication, transparency, and exceeding expectations.
We don’t just manage properties, we revolutionize the experience. We embrace fresh ideas and constantly improve our services to ensure you stay ahead of the curve.
For RTM and RMC clients, we provide the tools and guidance to take control of your property and create a thriving living environment.
FAQ
The first RTM directors are the founding volunteers who initiate the RTM process. Since there’s no formal election by leaseholders initially, those who express interest are included on the Board. Once RTM is established, the aim is generally to transition to an elected board.
RTM directors must follow English law:
Duty of Care and Skill: Act reasonably and use skills relevant to their experience.
Fiduciary Duty: Act honestly and in the RTM’s best interest.
Statutory Duty: Comply with laws.
While a Managing Agent handles daily tasks, RTM directors remain legally liable and are insured accordingly.
Yes! If you’re eligible under UK law and can support member recruitment and attend regular updates, you can apply.
No, it’s a voluntary role with no salary, expenses, or other payments.
Directors work to secure the best value and service from the Managing Agent. The RTM Board is a democratic body, accountable to leaseholders. Transparency is key, so monthly minutes are posted on the portal, and meetings with owners are held bi-annually.
The Board hires and manages the Managing Agent, setting clear terms, expectations, and performance-based fees linked to specific KPIs. This ensures cost-effective and transparent property management.
The Board sets a spending cap for unexpected repairs. Any costs above this need Board approval. For major projects over £250 per leaseholder, the Section 20 Consultation process applies, ensuring lease terms are respected.
Each director has one vote, and meetings require at least two directors for quorum. A seven-day notice is needed to call a meeting, and all decisions are recorded.
Regular meetings are recommended for governance, though not mandatory. Members can call general meetings with 5% membership agreement.
No. The RTM Company has more authority than a Residents Association.
While there’s no legal term limit, company articles can set term limits, e.g., two years, after which directors must be re-elected.
The Managing Agent provides insurance and safety documentation to the Freeholder, who no longer controls budgets or costs. All site staff are transferred to the Managing Agent under TUPE.
If successful, the estimated one-off cost is around £80 per flat, paid only upon RTM completion – no upfront payment is needed
Ready to Take Control of Your Property?
Reduced service charges
Freeing up your hard-earned money.
Cost-effective decision-making
Having a say in how your building is managed and maintained.
Improved living environment
Taking control of your property’s future.
HAUS RTM can help you achieve these benefits and more. Contact us today for a free consultation!
