SIZE: 24 units AREA: Ilford, IG1 CLIENT: RMC
A modern development of 24 flats in a single high-rise tower.
The Residents Management Company had experienced numerous ‘major’ issues with their existing agents who were a large firm of Block Managers. The building had been neglected and a huge water ingress problem had not been resolved for some months. Financial management was poor, there were two separate a rodent problems, the bin areas were constantly jammed to the rafters, and most damaging – there was complete mistrust in the management regime.
Our first objective was to rebuild trust as we knew that without this it would be impossible to make long term progress. As the previous agent were also incredibly slow handing over funds, we arranged a credit line with contractors and set about rectifying some of the buildings worst problems as quickly as possible Within less than a month we had; remedied the leak (an issue which had stumped the last agent for nearly 6 months), modified the bin areas so as to permanently increase capacity and ease of use, given the common parts a (very) deep clean and restructured the cleaning contracts so a supplier visited more frequently for the same cost, and made significant headway with one (of two!) rodent problems. We also re-tendered nearly all of the buildings contracts, and in doing so were able to demonstrate a saving on most of the items contained in the budget.
There is still work to do, however leaseholders now trust the management (which means they pay their service charges), and the building is properly cared for with healthy finances.